Is the fear of being called “Karen” okay?

I’ve noticed a trend lately. Whenever someone complains about something, even if it’s a valid complaint, someone calls them “Karen”. The whole idea of ​​a “Karen” was that she was a person who felt more entitled than she had a right to feel. And I understand that. But if someone has received bad service and complains, it is not being a “Karen”.

Not long ago, I wrote an article about my experience at a new fast food restaurant in Poughkeepsie. There wasn’t a long queue, but it still took 41 minutes to get 2 burgers. And then they messed up my change. 41 minutes in a fast food restaurant that is not crowded is unacceptable. Yet everyone called me a “Karen”. They said I was whimpering. Are you kidding me? If that happened to someone, they would complain. They should, in fact, be complaining. The whole point of a drive-thru fast food restaurant is that it has to be fast.

Every time a colleague of mine writes about a negative experience, it’s the same thing. And I’m talking about valid complaints. We’re all just as likely to write about our positive experiences, and I think reporting issues is actually the key to more positive experiences for all of us. Saying it’s okay to wait too long isn’t okay. Saying that it is okay to be treated badly by a company is not acceptable. And pointing out issues that could and should be fixed doesn’t make someone a “Karen.”

If someone isn’t doing their job, or if they’re doing it badly, maybe reporting it will help them do better. Maybe they will learn that it is important to do a good job. Important for the customer, important for the business and important for their own self-esteem.

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